AV Maintenance

 

 

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AV systems
maintenance
services

Service
Level
Agreements

Technical
Support

Preventative
Maintenance

Parts
Replacement

AV systems maintenance services

AV systems maintenance services

As organisations increase their reliance on audio visual and video conferencing technologies, the demands on IT and facilities departments to deliver a fully functional, on-demand service also increases. Therefore, we have established a dedicated managed services division to effectively care for the needs of our valued clients after the completion of each new project.

With the reliance and cultural acceptance of new technologies increasing, the need for a trusted partner to support and maintain these systems is of greatest importance. Amongst the many advantages of investing in a single source maintenance contract you will have assurances your estate is fit for purpose, downtime is minimized and the productivity and longevity of your technology is maximized. With a maintenance contract in place, you can focus on delivering your organization’s strategy safe in the knowledge your audio visual and video conferencing technology is supported.

Service Level Agreements

We understand that after-sales support is critical to your experience. We have therefore designed three different SLA packages based on value-added services and response times to suit your specific requirements and budget.

The SLA packages are agreed before installation of any equipment and are available on a 24 to 36 months basis.

Technical Support

Technical Support

All clients who have an active SLA with our company have access to our technicians over the phone or e-mail for support. Upon requesting this type of support, our technician would attempt to establish the nature of the problem by asking technical questions in order to understand the nature of the problem. Once a good understanding of the fault is established, the technician would either instruct the client to carry out a few basic technical functions or tests on the equipment, or it would recommend visiting the site and sorting out the problem directly.

Preventative Maintenance

To ensure that the equipment is properly maintained, MONO AV offers a preventive maintenance service to our clients. A maintenance schedule is set up for the entire year in accordance with the number of maintenance visits from the SLA. Upon completion of the task, the client would receive a full maintenance report within 48 hours after completion.
Parts Replacement

Parts Replacement

In the unlikely event of the client’s audiovisual or video conferencing solution failing, broken units would be replaced at no extra cost to the client.

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